How to cancel an order

You have 14 days from the day your order arrives to change your mind, for any reason at all. You don't need to explain yourself, and you don't need to fill in a form.

1. 1.Open the order

   Go to your account, find the order, and choose “Return or cancel”. Tick the items you're sending back — that's the whole form.

2. 2.We email you the address

   You'll get written confirmation straight away with a reference, and the return address within one working day.

3. 3.Post it back

   Send the items within 14 days of telling us. We refund the items plus the standard delivery you paid, within 14 days of them reaching us.

Prefer to email?

That works just as well — any clear statement that you're cancelling is valid. Email info@fruityandfrilly.co.uk with your order number and which items you're sending back. If you ordered as a guest without an account, this is the way to do it.

The small print

• Return postage is yours to arrange and pay for — unless the item is faulty, damaged or not what you ordered, in which case we cover it.
• We refund to your original payment method, including the standard delivery you were charged. If you paid extra for faster delivery, we refund the standard cost.
• If items come back showing more handling than you'd have given them in a shop, we may reduce the refund to reflect that.
• Swimwear can't be returned once the hygiene strip is removed — but until then your 14-day right applies in full, even if you've tried it on.
• Gift cards and donated (Give a Set) items are non-refundable once the order is confirmed.

Full detail lives in our terms and on delivery & returns.