Delivery & returns
Delivery options
| Method | Cost | Estimated |
|---|---|---|
| Standard (2-4 days) | £3.95 · free over £50.00 | 2–4 working days |
| Express (next day) | £6.95 | 1–1 working days |
| International | £12.95 | 5–10 working days |
Changing your mind — your legal right
By law you have 14 days from the day you receive your order to change your mind, for any reason at all. Tell us within those 14 days, then send the items back within 14 days of telling us.
We'll refund what you paid for the items plus the standard delivery you were charged, to your original payment method, within 14 days of the items reaching us. If you chose a faster delivery than our standard option, we refund the standard cost.
Return postage is yours to arrange and pay for — unless the item is faulty, damaged or not what you ordered, in which case we cover it.
Email info@fruityandfrilly.co.uk with your order number and say you'd like to cancel. Any clear statement is enough — you don't have to use a form — Quickest of all: start it from your account — pick the items straight off the order. (how it works)
Our 30-day promise
We go further than the law asks: we'll take back unworn items with tags and the hygiene strip intact for 30 days. That's on top of your legal rights, never instead of them.
For health and hygiene reasons swimwear can't be returned once the hygiene strip has been removed, so please try things on over your own underwear. Until the strip is removed your 14-day right applies in full, even if you've tried the item on.
Gift cards and donated (Give a Set) items are non-refundable once the order is confirmed, because they're delivered or passed on straight away.
Something faulty, damaged or not what you ordered? That's separate from changing your mind — email us with your order number and a photo and we'll put it right under the Consumer Rights Act 2015.
To start any return, email info@fruityandfrilly.co.uk with your order number and we'll send you the return address and instructions.